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No, Seven Steps is open for 46 weeks of the year, which includes several weeks during the English school holidays, including the English school summer holidays. We provide parents with a full list of our holiday dates at the start of each year so you can plan your alternative cover accordingly.
Our setting is closed on all English Public and Bank Holidays. No fees are charged when the setting is closed due to Public and/or Bank holidays.
This depends on the type of contract you choose:\n\nTerm-Time: Your funded hours apply for 38 weeks of the year. During the 14 weeks of school holidays, you would pay our standard private rate for all hours.\n\nStretched: Your funding is spread out across the whole year (the 46 weeks that Seven Steps Childcare is open), so you get a consistent amount of funded hours every month, including through the summer holidays.
Yes. To secure your child’s place in our setting, full fees are payable for any sessions your child misses due to family holidays or illness. This ensures we can keep the space available fspecifically for your child throughout the year.
Yes, we accept government funding for eligible children. You can choose to use your funded hours on a Term-Time basis (38 weeks per year) or a Stretched basis (spread across the 46 weeks that Seven Steps Childcare is open).
If we are open and available to work, but you cannot reach us (e.g., due to local travel issues), fees remain payable. If we are forced to close the setting for safety reasons (e.g., heating failure or extreme weather), no fees will be charged.
Yes, we provide a healthy, nutritious balance of cold snacks and lunch throughout the day. Parents may prefer to provide their own healthy packed lunch and snacks and this is an option to do too. Please ensure all dietary requirements and allergies are disclosed during the settling-in period.
If we are unable to provide care due to illness or pre-booked holidays, no fees are payable. We provide you with our holiday dates at the start of each year so you have plenty of notice to arrange alternative cover.
Opening hours are 8am to 6pm, Monday to Friday (initially). Please note that these days may change depending on the days required by the first children who join Seven Steps Childcare.
Yes. Reliable collection is essential to ensure we can maintain my ratios and finish my working day on time. There is a short grace period for one off late collections but as a rule late collections will incur a fee which increases incrementally every 15 minutes.